If you have recently merged your accounts in Rock and are having trouble logging in with your new email or phone number, don't worry, we're here to help! Here are some steps you can take to resolve the issue:
1. Understand the issue: When you merge accounts in Rock, you may encounter issues logging in if a new email or phone number is merged into an already active Apollos account. This is because we cannot safely merge the accounts in the app, as it could potentially give unauthorized access to someone who changes the email or phone on a Rock profile to their own.
2. Contact customer support: If you are experiencing this issue, please reach out to our customer support team by sending us a support ticket. We will be happy to assist you in resolving the issue.
3. Manually unregister the app account: To fix the issue, we can manually unregister the app account in question. This will force you to go back through the registration process, which will ensure that your new email and phone number are authentic.
We understand that this issue can be frustrating, but we are committed to providing you with the best possible customer support experience. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help!