To access the Audience feature in Admin, pull up the appropriate church, then click on the “Audience” tab on the left.
Once pulled up, you will have access to four sections under the Audience tab: People, Communities, Campuses, and Tags. This guide will walk you through each section in this order.
People
Main Search Screen
The People section gives you access to everyone who has signed up for the Apollos platform with your church. A list of names will appear below. To search for a specific user by name/email/phone number, type their information into the search bar in the upper right hand corner of the screen.
While searching, you will see the names of each user, along with their email, phone number, Campus, and Origin ID. This information will only be listed if they have shared it. For example, if user only signed up with a phone number, the email will not be present.
Note: Origin ID tells you where their record originated. (Apollos ID, Rock ID, Ministry Platform ID, etc.)
User Screen
When clicking on a user, you will be taken to a screen with information specific to their user ID. You will see general user information at the top and “All Properties” further down, which is a list of further properties we have on file for them.
General User Information Shown
First and Last Name
Email
Phone Number
Campus
Last Seen (Date user last logged in and used platform)
Apollos ID
All Properties (Second section with additional information)
Tags (See Note Below)
Origin - Where did the user ID originate (Apollos, Rock, etc.)
Origin ID
Birth Date
Gender
Created At - Date/Time of creation
Updated At - Date/Time of last user information update
Changing User Information
Tags - User Tags are the only piece of information that can currently be altered on this screen. In order to do so, follow these steps:
Click on box under “Tags” and select each of the tags you want to be linked with this user.
Click the green “Save” button below.
Communities
The Communities tab will allow you to manage which communities appear and are functional in the Apollos app. There are two main sections to this screen: Syncing and the Groups List.
Syncing
Syncing appears at the top of the screen. This tool gives you the functionality to create communities via an integration with your ChMS.
In order to set one up, click the “Find Integrations” button on the top right side. You’ll be able to navigate through and choose the appropriate feature in your ChMS.
You’ll notice the “Auto-Refresh” switch next to the button. If this is toggled on and you have an integration that’s live, it will automatically refresh the integration at intervals.
Further down, you’ll see a list of Integrations that have been configured from the integration with your ChMS. The switch on the left allows you to toggle it on and off. You’ll also see the following next to the Integration name:
Status - Tells you if the integration is paused or live
Last Sync - Tells you when the last refresh was done via integration with your ChMS
Next Sync - Tells you when the next refresh will take place with your ChMS
Refresh Button - Gives you the ability to manually refresh the the integration at will.
Communities List Section
The bottom of this screen contains the Community List section, which takes up the most space.
At the top of this section, you’ll have the ability to sort, search and create communities.
Sorting - You can sort the list of communities by All, Public, Unlisted, or Pending.
Search - Type in part of the name of your community in the search tab to pull it up quickly.
Creating a New Community - Click the button to create a new community in the platform. You’ll be prompted to input the following information before making it live:
Name
Host Message - A short welcome message from the community host
Profile Image
Visibility and Public - These features will be activated once the community is created. You can then go back and alter them.
Click the “Create” button to create the group once this is done.
Communities will be listed with the following information in columns:
Community - Name and icon
Hosts - Users who are designated as hosts/leaders of this community
Members - Shows a couple icons for members, then gives a number showing how many have joined.
Last Activity - Shows the last time someone took an action in the community
Visibility - Shows if the group is Public or Unlisted
Public - These groups are searchable and anyone can join
Unlisted - These groups are not searchable and require an invite to join
Making Changes to a Group
To make changes or research members of a group, you can either click anywhere on that group in the list, or specifically click the pencil on the right hand side of the line. This allows you to do the following:
Name - Change the name of the group
Host Message - Change the host message of the group
Profile Image - Change the icon associated with the group
Visibility - Change the group to unlisted or listed.
Members - You can scroll through a list of members to see who has joined the group. By clicking on the 3 dots to the right of their name, you have the ability to make them a host.
Invite Members - Clicking this button at the bottom gives you the ability to invite members by providing a link or a sharable QR code.
Inviting Members
If you want to invite members to a community you can click on the chainlink to the right of the group name or on the “Invite Members” button at the bottom of the group information page. This will provide a sharable link and a QR code in which you can invite other users.
Campuses
The Campuses tab allows you to control which campuses a user can choose to be a part of. In most church apps on the Apollos platform, the user is asked to choose a campus when they create an account. This information gets fed back to their ChMS. Additionally, the user might see specific content (such as events or other items in the feed), depending on which campus they chose.
The campuses will be pulled from the church’s ChMS and listed below. You will see the following information listed for each campus:
Name of Campus
Origin - Where the campus is located in the ChMS (Ex: Rock ID)
Location - Campus address
Show in Campus Finder Toggle
In order to control which campuses appear in the Apollos app, you can toggle the switch for that campus under the “Show in Campus Finder” column.
Tags
Tags are used for multiple reasons. They can be created under this screen for use under the Apollos platform or they can be integrated from the church’s ChMS (Ex: Rock).
This screen only allows you to see which tags are available and create new tags. All tags listed show only their name and origin (ChMS name or Apollos). In regards to your audience, you do have the ability to assign any of these tags to them, so that they will see specific content related to that tag. However, this is accessed on the “People tab.”
In order to create a new tag, simply click the “New Tag” button on the right hand side, input the name of your tag, and press “Save.”